VixellGo

1. Information We Collect

We collect information you provide when creating an account, including your email address and name. We also collect usage data such as tool interactions, credit usage, and generated content metadata. Payment information is processed by our payment providers and is not stored on our servers.

2. How We Use Your Information

We use your information to provide and improve the Service, process your requests, communicate with you about your account, and ensure the security of our platform. Your generated content and prompts are transmitted to fal.ai for processing and stored to provide you access to your results.

3. Data Processing with fal.ai

To generate content, we transmit your prompts and configuration settings to fal.ai, our AI inference provider. fal.ai processes this data on secure servers and returns the generated results. fal.ai does not use your data to train their models unless explicitly stated in their own privacy policy.

4. Data Storage and Security

Your data is stored on secure servers with encryption at rest and in transit. We implement industry-standard security measures to protect your personal information. Generated assets (images, videos) are stored using secure cloud storage providers.

5. Data Sharing

We do not sell your personal data. We may share data with service providers necessary to operate the Service (such as payment processors and cloud hosting). Your generated content is private and is not shared with other users unless you choose to make it public.

6. Cookies

We use essential cookies for authentication and session management. We may also use analytics cookies to understand how the Service is used. You can control cookie preferences through your browser settings.

7. Your Rights

You have the right to access, correct, or delete your personal data. You can export your generated content at any time. To exercise these rights, please contact us at support@vixellgo.com. We will respond to your request within 30 days.

8. Data Retention

We retain your account information and generated content as long as your account is active. You may request deletion of your data at any time. Certain transactional data may be retained for legal and accounting purposes.

9. Children's Privacy

The Service is not intended for users under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes via email or through the Service. Continued use after changes constitutes acceptance of the updated policy.

11. Contact

If you have questions about this Privacy Policy, please contact us at support@vixellgo.com.